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Certified support for document, wide format, book, and microfilm scanners. Our services include new installations, repair, calibration, training, and ongoing maintenance.
From preventive maintenance to emergency repairs, we keep your document capture operations running.
Scheduled maintenance to prevent downtime and extend equipment life.
Fast diagnosis and repair when your scanner needs immediate attention.
Genuine replacement parts and consumables for all major scanner brands.
Many issues can be diagnosed and resolved remotely, minimizing downtime.
Certified technicians for the brands you rely on
Our technicians quickly diagnose and resolve the most common scanner problems.
Usually caused by worn rollers or dirty sensors. Our preventive maintenance includes roller inspection and replacement.
Often resolved with glass cleaning and calibration. May require lamp replacement on older units.
Typically a driver or configuration issue. Remote diagnostics can often identify and resolve quickly.
Network or USB connectivity problems. Our technicians can troubleshoot remotely in most cases.
Specific error codes guide diagnosis. Contact support with your error code for fastest resolution.
Choose the coverage level that matches your operational needs.
Essential coverage for light-use environments
Contact for pricing
Recommended for standard office environments
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Comprehensive coverage for high-volume operations
Contact for pricing
Describe your scanner issue and we'll get back to you promptly.
A scanner technician reviews your issue details
Remote diagnosis or site visit scheduled
Factory-certified repair with OEM parts
Full testing and quality assurance
No spam, ever.
Your data stays private.
4-hour response guaranteed during business hours (Mon–Fri, 8am–5pm EST)
Find answers to frequently asked questions about scanner maintenance and repair.
Our scanner technicians are ready to assist.
Contact Scanner SupportFree • No obligation • 24hr response
Plans vary from basic annual maintenance to comprehensive coverage including all parts, unlimited on-site visits, and loaner equipment. We recommend a plan based on your scan volume and uptime requirements.
We are factory-trained on major brands including Kodak Alaris, Fujitsu, Canon, and Panasonic. For other brands, contact us to discuss your specific equipment.
Contact our parts department or use our service request form. We maintain stock of common consumables for same-day or next-day delivery. For maintenance plan customers, many consumables are included.
We can often repair older scanners, though parts availability may be limited. We will assess your equipment and provide an honest recommendation on repair vs. replacement.
Yes, we provide on-site service throughout the Lehigh Valley, Philadelphia, and surrounding areas. For locations outside our service area, we can arrange depot repair.
Standard response is within 24 hours. Professional and Enterprise maintenance plan customers receive guaranteed 4-hour and 2-hour response times respectively.
Our scanner technicians are ready to assist.
Contact Scanner SupportFree • No obligation • 24hr response
Our factory-certified technicians ensure your document capture operations stay productive.
Or call us directly
(610) 398-9080