Same-Day Response14-Year Company-Wide Avg Tenure100% Company-Wide Retention

Submit a Service Request

Name: Reynolds Business Systems
Address: 5402 Chestnut St Bldg 2, Emmaus, PA, 18049, US
Telephone: (610) 398-9080
Price range: $$

Submit the equipment and issue details for review. Requests are prioritized by urgency; eligibility, coverage, and timing are confirmed for your service agreement.

Emergency? Call directly: (610) 398-9080

Response Available

Timing confirmed by agreement

Client Retention

Company-wide

0yr

Year Avg Tenure

Company-wide staff average

Emergency Review

Timing confirmed by agreement

Service Request Form

Provide equipment and issue details so the team can assess the request.

Support Hours

Monday - Friday7:00 AM - 5:00 PM

SaturdayBy Appointment

SundayClosed

Same-Day Response

Need Support?

Contact the support team directly and reference your equipment or ticket details.

(610) 398-9080 [email protected]

What to Expect

Submit Request

Fill out the form with your equipment and issue details

Confirmation

Receive confirmation email with your ticket number

Technician Assignment

Request routed based on equipment type and service scope

Diagnosis & Next Step

Service path confirmed after issue review

55+ Years

Local Support Team

100% Company-Wide Retention

Common Questions

Service Request FAQ

Answers about response times, what info to gather, emergency support, request tracking, and on-site coverage.

55+ Years Experience

3,000+ Projects

100% Client Retention

Need equipment service?

Submit the equipment and issue details for review. Same-day response is available; eligibility and timing are confirmed by agreement.

Submit Service Request

Free • No obligation • Same-Day response

Investment & ROI

Service agreements vary by equipment type. Contact us with your account information and we will confirm what services and parts are covered under your current agreement.

Implementation & Timeline

Same-day response is available. Requests are prioritized by urgency; timing and terms are confirmed in your service agreement.

Same-day response, prioritized by urgency.

Having your equipment serial number, a brief description of the issue, and any error messages displayed will help us diagnose the problem faster. If possible, take a photo of any error screens.

Mark your request as "Emergency" to place it in the highest-priority review queue, or call during business hours. Response and dispatch timing remain subject to location, equipment, availability, and your service agreement.

Emergency requests enter the highest-priority review queue.

Your confirmation includes a ticket number. Call or email the support team with that number to request the current status; subsequent update timing depends on the service workflow.

On-site service may be available when remote resolution is not appropriate. Eligibility, technician qualifications, travel, timing, and coverage are confirmed for the equipment, location, and agreement.

Local team with a 14-year average staff tenure.

Need equipment service?

Submit the equipment and issue details for review. Same-day response is available; eligibility and timing are confirmed by agreement.

Submit Service Request

Free • No obligation • Same-Day response

HIPAA Compliant

100% Accuracy Guarantee

Same-Day Response

NEXT STEP

Need Ongoing Support?

Ask about our service agreements for priority response and preventive maintenance.

Learn About Service Plans Call Support

What to expect when you reach out

01
Same-day responseYour request goes to the Reynolds team for review.
02
Project reviewDiscuss requirements, constraints, and the appropriate next step.
03
Options and next stepsReview scope, budget considerations, and implementation options.

Or talk to a specialist now(610) 398-9080

Direct Answer

How do I submit a service request for scanner, storage, or Laserfiche equipment support?

Reynolds Business Systems accepts service requests for scanners, storage systems, mezzanines and platforms, software, and modular buildings through its online form. Urgency selection helps the team prioritize review but does not replace the response and dispatch terms in the applicable service agreement. After submission, the confirmation includes a ticket number; the team then reviews equipment eligibility, coverage, remote-diagnostic options, location, technician qualifications, parts, and next steps. Same-day response is available. Reynolds reports 100% client retention and a 14-year average staff tenure company-wide. Prepared by Reynolds Business Systems' document-solutions specialists, serving Pennsylvania's Lehigh Valley since 1970; reviewed July 2026.

Service Request FAQ

Answers about response times, what info to gather, emergency support, request tracking, and on-site coverage.

55+ Years Experience

3,000+ Projects

100% Client Retention

Need equipment service?

Submit the equipment and issue details for review. Same-day response is available; eligibility and timing are confirmed by agreement.

Submit Service Request

Free • No obligation • Same-Day response

Submit a Service Request

Service Request Form

Equipment Information